FAQ

Payment & Order

1.Can multiple discount codes be applied to the same product at the same time (for example, a discount code + automatic discount)?

No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available. 

2.Why my order was canceled?

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at support@raymanlight.com.

3.

You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Diners Club, Discover, and JCB are all supported at the Rayman Light store. No other payment methods are accepted. 

4.How to start a return?

First, please select the product you want to return, the quantity, and the reason for the return and send it to our store email. If the return is caused by product quality problems, we will review and give the result within 1 working day.

5.

  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account” page.
  • Please click “Cancel Order”, select the reason and confirm it.

*Please kindly note that cancellation of orders only for unfulfilled orders. 

Account

You can order on our website without creating an account. 

After creating an account, you can edit or cancel your order before it's  dispatched. You can also download the invoice and request a refund. 

Usually the site would report your discount invalid under the following circumstances:

  • 1. The discount has expired.
  • 2. The products you purchased do not qualify for the discount.
  • 3. The discount does not exist.

If you believe the coupon is valid, please contact support@raymanlight.com. for assistance.

Copy the coupon and apply it at checkout. 

You can only redeem one discount at a time. 

We will send a new customer discount to any new subscriber at our store. After subscribing, please check your mailbox and confirm the subscription. The system will then send you a new customer discount.