Terms & Conditions
DO NOT INSTALL THE PRODUCT IF IT IS DAMAGED.
This lighting was properly packed in such a way that its smaller parts could not get damaged during its transport. Inspect everything to confirm that nothing was damaged.
We reserve the right our specialists to study each product returned, leaving the warranty exempt in case of demonstrating that the incidence or failure has been caused by the user, due to installation problems or elements unrelated to the product.
A representative of the Manufacturer will have access to the defective Products. final customer's purchase receipt shall be available for inspection by the Manufacturer.
All warranty periods mentioned are subject to a representative of the MANUFACTURER being able to access the defective product or system to check such non-conformity. The warranty claims must be notified and sent to the MANUFACTURER's regional office within 30 days of such indication, and at least the following information must be specified (additional information may be requested):
- Defective products. For the guarantees of a System, other components that are used must also be specified.
- Date of installation and invoice date.
- A detailed description of the problem, the amount and the percentage of malfunctions, together with the fault date code.
- The application, the functioning hours and switching cycles.
- When the warranty claim is justified, the MANUFACTURER shall bear the transportation costs.
The MANUFACTURER may invoice to the Client the returned Products that are not defective or nonconforming, together with the associated transportation, verification and handling expenses.
This lighting was properly packed in such a way that its smaller parts could not get damaged during its transport. Inspect everything to confirm that nothing was damaged.
We reserve the right our specialists to study each product returned, leaving the warranty exempt in case of demonstrating that the incidence or failure has been caused by the user, due to installation problems or elements unrelated to the product.
A representative of the Manufacturer will have access to the defective Products. final customer's purchase receipt shall be available for inspection by the Manufacturer.
All warranty periods mentioned are subject to a representative of the MANUFACTURER being able to access the defective product or system to check such non-conformity. The warranty claims must be notified and sent to the MANUFACTURER's regional office within 30 days of such indication, and at least the following information must be specified (additional information may be requested):
- Defective products. For the guarantees of a System, other components that are used must also be specified.
- Date of installation and invoice date.
- A detailed description of the problem, the amount and the percentage of malfunctions, together with the fault date code.
- The application, the functioning hours and switching cycles.
- When the warranty claim is justified, the MANUFACTURER shall bear the transportation costs.
The MANUFACTURER may invoice to the Client the returned Products that are not defective or nonconforming, together with the associated transportation, verification and handling expenses.
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