18FT Color Changing LED Rope Light with Remote Control-2PK

Shipping

Packages usually arrive at your destination within 2-5working days, shipped from our warehouses in US. (Stock in warehouse).

After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays.

Track your packages
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.

Tracking information Issues
Your satisfaction and advice is our motivation! If any questions about tracking information, feel free to contact us with your order number and your tracking number that you have. Our E-mail:Laura.wu@bravoled.com.

The lost package
Eiotclub will be responsible for any items that are damaged or lost during transportation.

 

Returns Policy

If you are not completely satisfied with your purchase, we accept returns for unused items in the original packaging within 30 days of your purchase date.

Cedar Hill will cover the full cost of your 1st return label. The customer is responsible for any additional return labels.


For Returns
1. Request a return by Contacting our Customer Support Team within 30 days of purchase.

2. Once approved, Cedar Hill will provide you with a Return Merchandise Authorization (RMA) number.

3. Cedar Hill customer service will provide you with our delivery address.

4. Once your return is received, your refund will be credited to your original paymen method within 3-5 business days.


For Damaged or Defective Items
Cedar Hill will gladly replace and or refund any defective or damaged items at no cost to you. Please complete our Warranty Claim form and a specialist will reply promptly.